Service
Tailor-made service and maintenance – starting with consultation and planning to installation to regular rack inspections – safeguard your investment and increase the efficiency of your warehouse. Our focus is always on the ideal solution for you and your intralogistics requirements.
Planning and consultation
- Our experienced sales consultants support you 24/7 during the entire process, from the first definition of the warehousing needs all the way to after-sales issues, and are also available to come on-site.
- GALLER’s experienced project team makes sure that the planning and design phase of your new racking system will proceed without a hitch: design engineers, structural engineers and project managers develop a custom-made warehouse solution to fit your requirements and your storage goods.
- And of course, we provide consultation and quotations in your language.
Measurements, design draft, approval drawing, building permit
- We take the project measurements with centimetre accuracy – this becomes the basis of your tailor-made storage solution.
- An optional 3D scan of the conditions in your warehouse building provides additional details.
- Based on design drafts, we work with you to create the first layouts until you give your approval.
- If necessary, we supply compliant static calculations for your building permit.
Complete provider for all solutions
- We handle all your storage and conveyor system requirements!
- If necessary, we complement our extensive product portfolio with partial solutions from reliable and proven partner companies – at GALLER, if you wish you always receive a solution from a single source!
- We realise the most efficient storage solution for you!
Freight and installation
- Freight and installation are always included in our services for you.
- Our products come with the right transport packaging and are pre-assembled where necessary.
- Customs clearance where applicable is also always included in our service package.
- Anywhere in Europe, our experienced technicians take care of setting up your GALLER rack systems. Quickly, safely, professionally.
Rack inspections and certified safety
- We ensure the permanent operating safety and long service life of your racks.
- DIN EN 15635 requires your racking system to be inspected every 12 months.
- Our rack inspectors perform careful on-site rack inspections in accordance with legal requirements, in Germany: BetrSichV and DGUV 108-007 (formerly BGR 234).
- Any necessary corrective measures (replacement of damaged components) will be initiated at once.
Complaints management
- In the event that something goes wrong, we find a solution quickly and efficiently.
- Our first priority is your satisfaction and a storage system in perfect working order!
Spare parts
- GALLER racking systems stand out for their long service life, stability and safety.
- We supply replacement components for years, also for bespoke systems.
- We create tailor-made spare parts packages for your maintenance team, for example if our products are an integral component of automated systems.
Certified safety and extended warranty
- The CE marking on GALLER products documents GALLER’s compliance with all relevant EU Directives and technical specifications.
- If a maintenance contract is taken out, GALLER extends the warranty for structural components to five years.
Prototyping and test centre
- For complex tasks and unusual challenges, we start off with feasibility testing.
- At the GALLER test centre, we perform testing of bespoke designs and the suitability of special unit loads.
- If desired, we build a full-sized prototype that you can test at your warehouse.
Developing custom-made solutions
- We are your development partner for all warehousing and storage questions.
- Make use of our know-how and the decades of experience of our experts.
- In partnership with you, we develop detailed or complete solutions just for you.
Financing
- We also offer support in the area of financing and/or leasing.
- Together with you, we develop system-specific financing models.